croom new

S I M Technology Blog

Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

How Powering Communication with Technology Directly Benefits Your Business
Choosing the right communications is one of the most important decisions that any business can make, as the decision you make influences many levels of your operation. On the one hand, there’s the internal side of things, where the different members of your organization can keep each other in the loop. On the other, your business needs to also maintain clear communications with your clients, offering them the value they’re seeking from your services.

The technology you use can offer some assistance in accomplishing as much.

From the solutions that allow you to more effectively communicate with your clients directly, to the potential cost savings that this technology can offer (thereby allowing you to pass these savings along to your increasingly loyal clients), there is plenty of upside to augmenting your communication practices via the right technology solutions. Here, we’ll explore some of the options available for your business to utilize.

Customer Relationship Management (CRM) Systems
CRM systems are a fundamental solution for any business interested in leveraging their technology as a means of improving their relationships with their clients and customers. These systems enable companies to better keep track of each of their customers and their interactions with them by centralizing all of this data into a single dashboard. This makes tracking this information far easier than if it were to be scattered about inboxes and voicemails.

Furthermore, these solutions offer integration with many other business applications that further simplify many key processes, like billing and acquiring signatures. They can even provide insight into social media behavior, allowing you to optimize your client acquisition strategy. A CRM solution can increase customer and client satisfaction by a reported 35 percent, making it an invaluable tool.

Managing your relationships with your business contacts and prospects is a formidable task, simply due to the fact that there are so many moving parts and processes when it is done correctly. It also doesn’t help that many of these relatively simple processes could potentially be overlooked, hindering your progress toward your business objective. Automating these processes can help to fix that.

Let’s consider a simple hypothetical example: let’s say that you offer a few industry-related products. Instead of having a sales representative man the phones, you can leverage automated workflows to expedite the process. Once your customer clicks “submit” on the order form, it’s possible for your sales team to be notified of what was sold, accounting to start invoicing the order, and your CRM system updated with the information… all without you needing to lift a finger. This allows you to focus more energy on your new customer, providing the highest quality service you can.

Voice over Internet Protocol (VoIP) Solutions
This approach to telephony has a few benefits, but today, we wanted to focus specifically on one: its portability.

One of the keys to fostering a positive relationship with your business contacts is to be available to them. How often have you reached out to someone, only to have to wait for a response back? You don’t want to be the cause of this irritation when someone reaches out to you.

One of VoIP’s biggest benefits is the fact that it can be leveraged from anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer when your contact calls, proving your business to be reliable.

S I M Technology can help you implement these solutions so that you can work on your business relationships. To learn more, call (845) 208-0453 today.

Tip of the Week: Understanding Bandwidth
How to Leverage Parallelism to Up Your Productivit...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, April 23 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Email Privacy Productivity Cloud Internet Malware Business Computing Data Business Hosted Solutions Hackers Tech Term Network Security Software Computer IT Services Microsoft Cloud Computing Ransomware Google IT Support Android Hardware Efficiency Mobile Devices Data Backup Backup Data Recovery Innovation Encryption Small Business Windows User Tips Server Phishing Business Management Data Management Smartphone Windows 10 Outsourced IT Browser Upgrade Artificial Intelligence Workplace Tips Managed IT Services Passwords Communication Alert Internet of Things Smartphones Vulnerability Business Continuity Remote Monitoring Paperless Office Windows 10 Gmail Cybersecurity Collaboration Managed IT Services communications App Chrome Saving Money Social Media VoIP Bandwidth IT Support Office 365 Website Productivity Government IT Management Holiday Managed Service Quick Tips Network Scam Tip of the week Employer-Employee Relationship Facebook Antivirus Infrastructure Apple Mobile Device Customer Service Disaster Recovery Business Technology Risk Management Blockchain Save Money Managed Service Provider Bring Your Own Device Tablet Robot Money Automation Information Data storage Big Data Maintenance BYOD Healthcare Two-factor Authentication BDR Wi-Fi Analytics Storage Document Management Microsoft Office Applications Settings VPN YouTube Administration Office Data Security Vendor Management How To Monitors Hosted Solution Computing Network Management Data loss Virtual Private Network Firewall Machine Learning LiFi Server Management Social Apps End of Support Unified Threat Management Virtual Reality Downtime Word Content Filtering Customer Relationship Management Miscellaneous Politics SaaS Operating System Patch Management HIPAA Mouse Office Tips Router Outlook Mobile Security Google Drive Users Wireless WiFi Networking Unified Communications Management Access Control Compliance Telephone Systems Spam Test IT Technicians Cables G Suite Deep Learning Smart Technology The Internet of Things Read Only Mobile Device Management Company Culture Buisness Disaster Drones Servers Legislation Database Cookies E-Commerce Remote Computing Language Employees Staff SharePoint ROI Regulations Remote Workers Chromebook Alt Codes Hard Drive Sports RMM Mirgation Wires Electronic Medical Records Legal Managed IT Distributed Denial of Service IoT IT solutions Social Engineering Techology Augmented Reality Managing Stress Uninterrupted Power Supply Comparison Voice over Internet Protocol Nanotechnology Features Education Firefox Humor Lenovo Computing Infrastructure Remote Monitoring and Management Touchscreen Downloads Notes Social Networking Virtual Desktop Digital Typing Mail Merge Permissions Instant Messaging Cache Unified Threat Management Tech Terms Chatbots Automobile Best Practice Shortcut Managed IT Service Star Wars Help Desk IT service Safety Current Events Wearable Technology Enterprise Content Management Budget Statistics Specifications Net Neutrality Screen Reader Running Cable Digital Payment Superfish Zero-Day Threat Information Technology PowerPoint Motherboard Monitoring Spyware Network Congestion Cryptocurrency Address Fraud Finance Alerts Recycling VoIP User Error Theft Identity Marketing IBM Break Fix Cost Management Bookmarks Going Green Vulnerabilities Gadgets Solid State Drive Private Cloud Bluetooth Black Friday Windows 7 Smart Tech Electronic Health Records Writing Samsung Hacks Human Error Cabling Tech Support Multi-Factor Security Professional Services Consulting Computers Bitcoin Authentication Licensing eWaste Avoiding Downtime Printer Financial OneNote Computer Care Corporate Profile Business Growth Dark Web Assessment Favorites File Sharing Halloween Google Maps Printing Development Hard Disk Drive Cyber Monday Transportation Connectivity Files Laptop Retail Password Dark Data Permission Point of Sale Websites Google Wallet Heating/Cooling Google Calendar Wasting Time Modem Managed Services Provider Identity Theft CrashOverride Display Twitter Windows 8 Emergency Hotspot Authorization Cooperation Time Management Security Cameras Employee-Employer Relationship Training WannaCry Recovery Hacker Google Docs Microsoft Excel Internet Exlporer Scary Stories Health Students Crowdsourcing Botnet Supercomputer Staffing Motion Sickness Taxes Teamwork Printers Administrator Mobile Computing Web Server Physical Security IT Budget Processors Upgrades GPS Emoji IT Consultant Shared resources Cameras Personal Information Relocation 3D Printing Tracking Cortana Meetings Regulation Cleaning Work/Life Balance CCTV Webcam Unsupported Software Cybercrime Virtualization Update Law Enforcement Computer Repair Error Notifications Mobile Data Travel How To Gadget

Latest Blog Entry

Modern businesses have a lot more room for flexibility than in the past, particularly in regard to meetings. With the inception of conferencing solutions, organizations have access to more dynamic tools to make the most of their meetings. Determining the best one for you, th...

Latest News

S I M Technology launches new website!

S I M Technology is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

Read more ...