The New York IT Experts

We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At S I M Technology, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!

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Latest Blogs

Remote Maintenance Can Severely Reduce Downtime

The Word is Proactive

The saying is, “kicking myself”. It is used after something terrible happens and you are going over the steps you didn’t take that would have kept that terrible thing from happening. There is a word for this type of step, and the word is proactive. To be proactive, you first have to be aware.

Awareness is a big deal in any situation, but in risk assessment, it is crucial. The larger the perceived risk, the more aware you need to be about it. In the case of your business’ IT, there are a lot of (very quickly) moving parts, and any of them can cause your business to stop rolling along like the well-oiled machine it is. It would be a shame if that one iffy component fails leaving you paying your staff to sit around and twiddle their thumbs. This is why you need to be proactive.

Proactive IT Maintenance

The idea of proactive IT maintenance is now decades old. Essentially, when one of your business’ core computing apparatuses is compromised it can really hamstring your business’ ability to create revenue. In fact, downtime is one of the most expensive parts of dealing with technology malfunctions. With proactive maintenance, you can begin to see your hardware functioning better, your network clear from threats, and your business’ productivity grow.

How does S I M Technology’s proactive maintenance accomplish this? Simple, using state-of-the-art monitoring and management software, our experienced technicians use its dynamic automated tools to check every critical piece of technology for inefficiencies. If we come across hardware that isn’t working up to expectations, we’ll do our best to sort the problem out so that your IT doesn’t cause any downtime.

Patch Management

Aside from downtime, software vulnerabilities can cause a lot of headaches for any business. If the software you depend on hasn’t been updated with the latest threat definitions and software patches, there could be trouble. As a part of our proactive maintenance platform, we make sure that the tools you use to be productive are updated, eliminating vulnerabilities and providing effective productivity, management, and collaboration tools to your business.

If you are interested in learning more about our proactive IT maintenance and what type of monetary and productivity benefits a comprehensive IT service can provide, call S I M Technology today at (845) 208-0453.

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What is Managed by a Managed Service Provider

Break-fix IT management was largely considered a waste of resources, as it would mean your organization was waiting until your technology was already failing before seeking assistance. This would mean experiencing downtime while waiting for someone to resolve the issue, which further adds to the cost of the incident.

Preventative managed IT provided by a managed service provider, or MSP, is the better alternative, as it means you are effectively preventing IT issues from becoming problems in the first place. What this does is that it mitigates the possibility of downtime, along with all of its expenses. The problem is that this kind of IT isn’t possible unless you have a team dedicated to making sure that your technology is operating as intended.

Outsourcing this responsibility to a managed service provider is a great way make up for a deficit in your IT management. Some of the services offered by a managed service provider include, but are not limited to:

  • Server hosting
  • Cloud hosting and management
  • Data backup and disaster recovery
  • Email hosting
  • Network maintenance, monitoring, and management
  • Security monitoring and deployment
  • And more!

Simply put, a managed service provider manages anything technology-related you want them to. Whether it’s something as complicated as deploying a new software or hardware solution or a task as simple as setting up an email account, you can bet that any managed service provider will be able to provide stellar assistance with any of your business’ technology issues. In many ways, a managed service provider is a company that provides even further solutions, as you’re leveraging the expertise of trained, professional IT technicians who understand fully the amount of trust you are placing in them to manage your technology behind the scenes.

S I M Technology can be the managed service provider that is right for your business. To learn more about the services we offer, reach out to us at (845) 208-0453.

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This is What Happens When Your Office 365 Subscription Lapses

First, it’s important to understand Microsoft’s situation. Retaining a customer costs much less than actively seeking new ones, meaning that they aren’t going to want to lose their existing customers.

Microsoft has implemented a three-step process that is designed to help their customers have as much time as possible to decide whether or not they are serious about letting their subscription go. Here are the three steps.

Step 1: Expired

Following the expiration of your subscription, you have thirty days where Office 365 is still available for use. Any installed applications can still be launched, and you can still access additional solutions as well. Microsoft won’t remove any of your data from its servers. Admins can still add services or applications during this time, as well as back up any data. A global administrator can renew the subscription at any time during these thirty days.

Step 2: Disabled

After the first month has passed, your subscription status changes to Disabled, which remains in place up until the 120th day. This means that only administrators will have access to the admin portal and to back up any data that Microsoft has stored on their servers. Regarding the rest of your users, they might not have access to as many services and solutions. With access to their Office 365 accounts blocked, your users will find themselves between a rock and a hard place, unable to get their work done, access their email, or access OneDrive for Business. Locally installed applications will only offer limited functionality, and you won’t be able to edit or save your files. The global administrator still has access to the option to resume the licensing subscription at this point.

Step 3: Deprovisioned

After 121 days, administrators lose access to any data that remains on the servers. No backups can be taken, and any applications or services rendered will be inaccessible. At this point, Microsoft will start to remove your data from its servers, which you can have sped up through a process called deprovisioning. If your business wants to continue utilizing Office 365, new subscriptions need to be started.

Let Us Help Manage Your Office 365 Subscriptions

To keep lapses in your subscription from preventing your productivity, S I M Technology can help. To learn more, reach out to us at (845) 208-0453.

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Know someone who would benefit from S I M Technology? Let us know!

Latest Blog Entry

Every time something goes terribly wrong, and you are left assessing the damage of some seemingly unfortunate situation, you typically find that by taking a bit of time preparing for the worst would have kept you from the disaster you are just now dealing with. Those small a...

Latest News

S I M Technology launches new website!

S I M Technology is proud to announce the launch of our new website at www.simtechny.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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