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The New York IT Experts

We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At S I M Technology, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!

What Our Clients Say

  • Amazing!
    Oneonta
    Directive

    Doing business with S I M Technology has been a pleasure.  Anthony Granata and team are a great bunch to work with!  They really know their stuff when it comes to eliminating annoying computer issues and making technology actually WORK for businesses.

Latest Blogs

Why You Need to Be Certain You’re Using Licensed Software

To begin, we want to say that we feel that nobody should use pirated software. However, while we don’t condone software piracy, we also can’t say we’re comfortable with the tactics that are used to combat this piracy, either. This is especially true when we consider the kinds of activities that BSA | The Software Alliance, engages in.

A Bit of Background
BSA is an international advocacy group for the proper licensing of business-centric software solutions, with a member list that includes IBM, Apple, Microsoft, Adobe, Trend Micro, and many others. The organization, according to their website, “pioneers compliance programs that promote legal software use and advocates for public policies that foster technology innovation and drive growth in the digital economy.”

This would be all well and good, if it weren’t for the tactics that BSA has used in the past to accomplish their other goal. Pirated software is BSA’s main target, and they work to make any business found with any unlicensed software installed pay, and pay a lot.

Their Preferred Tactic: Bribery and Social Media Guerilla Marketing
BSA has a history of targeting businesses under suspicion of having unlicensed software in use. However, in order to catch these businesses in the act, BSA targets their employees.

BSA has a history of leveraging social media marketing to target the employees of companies directly. These ads have promised a cash bounty in exchange for turning in their employer for software piracy. A now-seemingly-defunct Facebook page for a campaign run by BSA would entice users to turn in businesses in exchange for a cash reward.

However, who would know if a business was using unlicensed software better than one of that business’ employees?

BSA seems to have known this from the start, running ads that read “Nail your boss. Report Software Piracy” before taking a more subliminal, covert approach through targeted social media efforts. These efforts are targeted towards those whom you have employed, and attempt to sway them into blowing the whistle on you for software piracy by offering a bounty.

These bounties are scaled to the value of the settlement that the reported company has to pay BSA. If the company had to pay anywhere between $15,000 to $100,000, the whistleblower could receive up to $5,000. If the company had to pay over $15,000,000, the reward could swell to a $1,000,000 payout. However, BSA “reserves the right to deviate from that schedule in its sole discretion.”

Or, in other words, pay less of a bounty while still collecting retribution from the company.

Why You May Have a Problem
Unfortunately, there are plenty of ways that you could be left on the hook if BSA were to ever come knocking on your door, and many of them are completely due to your employees. For instance, if you’re caught with unlicensed software installed on your system, you’re the one responsible, not the employee who installed it.
The same is true if an employee installs the same software license on multiple devices. If that employee were to leave with bad blood, they could report you for it, even though they were responsible for it being on your systems.

How to Solve the Problem
You need to be sure that you have no unlicensed software anywhere on your network. Running an audit is a simple way to identify and dispose of any software that might trip you up with BSA, allowing you to solve the problem before dealing with the circumstances that come from actions done without your approval.
S I M Technology can help you run this audit, and deal with any software that doesn’t meet the requirements set by BSA. Call us at (845) 800-0778 to ensure your business is protected.

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Tip of the Week: Putting Your Old Android Device to Good Use

A Portable Trackpad
There are all sorts of applications out there that can help you use your old phone for any number of uses for your computer. For example, you could use it as an extra controller for various apps or specialized features, allowing for an alternative way to control media playback, among other functionality.

You can achieve this by using the Touchpad app  on the Google Play store. It’s not perfect, but it’s the safest way to download legitimate apps. You should also run the decision by your IT department or IT decision makers to ensure that these apps will be compatible with your technology.

A Universal Remote
An old smart device might be a great way to take control of your other office devices. You can use a universal remote app from the Google Play store to control all sorts of devices around your office, eliminating the need to hold onto that old TV remote. Plus, since you are using just one device for every single television in your office, you don’t need to keep track of multiple remotes. If you have an older smartphone that comes with an onboard IR Blaster, you can utilize it as a TV remote, since many newer smartphones don’t come with one.

Makeshift Security Cameras
There are applications that you can find on the Google Play store that can turn your device into a miniature security camera. You might be surprised by how many different features you can find for this purpose. You can boost your business’ physical security presence, all by logging into a web browser. You can even record the footage and have it activated when detecting motion.

Of course, if you want to take your security seriously, you will want to discuss integrating a network-based IP camera security system.

Donate Your Old Devices to Science
If you choose to donate your device to the Berkeley Open Infrastructure for Network Computing, or BOINC, you will be providing the organization a valuable tool that allows them to advance various research projects. Resources donated to BOINC have been used toward researching the climate, molecular dynamics, genetic sequencing, measuring earthquake magnitude, and much more, all with the intent to make a better and more informed environment.

If this sounds like a better option than letting your devices collect dust in your junk drawer, just download the BOINC app from the Google Play store and select what kind of research you want your phone’s resources to go toward. This app will only run if your device has been charged and plugged in--the app will only work in this way so that your device isn’t being drained from this type of use, and thanks to it only transmitting data via Wi-Fi, you won’t waste any of your data, either.

What are some of your favorite ways to use your old Android devices? Let us know in the comments.

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ALERT: Make Sure Your Business is Safe from Meltdown and Spectre

This issue was first reported in a blog maintained by an unknown user identified only as Python Sweetness, who summed up what they described as “an embargoed security bug impacting apparently all contemporary CPU architectures that implement virtual memory, requiring hardware changes to fully resolve.”

In other words, a bug had been discovered that messed with how different programs could interact with the CPU. Normally, the CPU has two modes: kernel, which allows complete, carte blanche access to the computer itself, and user, which is supposed to be the ‘safe’ mode. The issue that Python Sweetness discovered was that the bug allowed programs that were run in user mode to access kernel mode. This could potentially open the door for malicious programs and malware to access a user’s hardware itself and see anything that’s going on in protected memory space, meaning programs could gain access to memory being used by other programs, or in the case of virtual machines they could cross-talk between VMs as well.

Fortunately, a fix has been developed that will likely only cause a 2% dip in system performance, a greatly lesser sacrifice than what was initially expected. Originally, it was assumed that entire processes would be shifted from user mode to kernel mode and back again, slowing the entire system down considerably. There has since been a Windows update to mitigate the CPU issue, despite the expectation that it would take a hardware change to implement it.

For PCs with Windows 10 installed, and an antivirus that supports the patch, the fix should already be in place. However, to confirm this, go to Settings > Update & Security to see if there are any updates waiting to be installed. If not, check your update history for Security Update for Windows (KB4056892), or check with your antivirus provider to find out when it will be supported, the patch will not install until it sees that the antivirus has been updated to a version that the vendor verifies supports this patch.

If you have an Android device, there was an update on January 5 that provided mitigations, with the promise of further updates to add to these protections. Google-branded phones, including the Nexus and Pixel lines, should have already received the patches, and other Android phones may have as well. It is something that you should check, and if you haven’t received an update yet, reach out to your carrier and ask why (posting publicly can get you extra points).

An update to Google Chrome is expected on January 23, with other browsers following suit, that will also include mitigations. In the meantime, ask your IT resource to help you activate Site Isolation to help keep a malicious website from accessing your data from another tab.

Other devices (like NAS devices, smart appliances, networking equipment, media equipment, etc.) may also be at risk, as they are using similar hardware. It’s really important for business owners to have their entire infrastructure reviewed and audited.

Issues like these are exactly why businesses need a managed service provider looking out for them. An MSP, like S I M Technology, would have heard about this issue and its associated update (or any issue/update, for that matter) and taken the actions needed to resolve it.

This is all done without the business needing to worry about handling any of it, freeing its internal staff to complete projects that generate profit, rather than work to maintain operations and security.
For more ways that an MSP can benefit your crew, reach out to us at (845) 800-0778.

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Know someone who would benefit from S I M Technology? Let us know!

Latest Blog Entry

Using pirated software or abusing your software licenses for your business is heavily frowned upon. However, many software companies, in an attempt to protect their products, have unleashed a practice that can actually reward those who let it happen in the first place....

Latest News

S I M Technology launches new website!

S I M Technology is proud to announce the launch of our new website at www.simtechny.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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