The New York IT Experts

We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At S I M Technology, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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Latest Blogs

Evaluating Your Business’ Information Technology

Do You Constantly Suffer from Downtime and Computer Issues?

If you feel like you can’t get anything done due to IT troubles, then you’re throwing money down the drain. Downtime is a major waste, but some of the most recognizable ones include computers that are slow or constantly breaking down, as well as employees who can’t get anything done due to computers that simply don’t work the way they’re supposed to. One of the most devastating downtime incidents--hardware failure--can lead to extended periods of wasteful downtime and large quantities of data loss. It goes without saying that having someone periodically check on IT is a necessity in the modern workplace.

Does It Feel Like Your IT is Being Actively Managed and Maintained... 

...or is your current IT provider waiting for you to call them? 

Imagine the frustration of getting to your office and having your computer not boot up as intended. Now imagine how much time that costs you if each of your employees encounters this problem. IT can’t always solve issues immediately, but it needs to be able to provide triage and issue support accordingly. If your IT can’t address problems with downtime and connectivity, then perhaps it’s time for a change.

Are Emergencies Treated like Emergencies?

If downtime isn’t treated like the problem that it is, then you’re wasting time and money waiting for issues to be addressed. 10 employees who can’t get their work done due to technology issues means that you’re paying 10 salaries for not completing tasks. This is a waste that your organization can certainly do without. If your IT people aren’t prompt with emergencies, it’s time to find some new IT people.

Can Your Employees Get Support When It’s Needed?

Employees might be worried about asking for support because they are afraid it will cost your business. A ticketing system can be used by employees who run into issues so that they can get the support needed as per your service level agreement. Once the issue has been reported, they can get back to work.

Is Your Network Fully Documented?

Each device on your network, including desktops, laptops, servers, printers, routers, access points, switches, VoIP phones, and everything else, needs to be documented. Documentation should include when the device was purchased and installed, including who installed it, the model and serial numbers, warranty information, and access information.

Is Your Data Being Backed Up?

Without your data, you can’t expect to be successful. If you can’t recover your data in the event of a disaster, your future could be placed in jeopardy. Therefore, your IT people need to take your data as seriously as you do.

Is Your IT Firm Working with You to Discuss and Review Their Own Performance?

IT is about making technology work for you, so if they aren’t doing this, then you should ask them to sit down with you and help determine their worth. It’s even better if they decide to initiate the conversation so they can learn how to best serve you. You need to have an account manager that is willing and able to help you put together a full IT roadmap and plan for the future. If they’re not there to help you get the most from your technology and get ahead of the competition, then what are you paying them for?

S I M Technology can be the ideal IT solution for your business. To learn more, reach out to us at (845) 208-0453.

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How to Test Your Disaster Recovery Preparedness

To do that, you need to make sure that your backup and disaster recovery plans are effective, which in turn means you need to test them.

What Kind of Disasters Do You Need to Prepare For?

The first step to an effective disaster recovery strategy is to be prepared for as many scenarios as possible, as there are a wide variety of circumstances that could create a problem for your business.

  • User Errors - While many user errors may be viewed as minor inconveniences, there are plenty of ways that a disaster can result from a simple mistake on the part of one of your users. Accidental deletions, shadow IT, and other common enough scenarios can all put your business in a bad place if you aren’t prepared.
  • Key Staff Unavailability - What would happen if someone with exclusive access to key data was suddenly kept from the office, either due to some accident, a personal emergency, or some other situation? If they had exclusive access to critical business information or documents, you may find yourself stuck.
  • Equipment Failures - Any business today relies on a lot of equipment, from the machines that power their processes to the infrastructure that supports them, the technologies they use to maintain communications to the basic functions of their location like lighting and HVAC. There are also a lot of ways that the equipment you rely upon could fall short, interrupting your processes.
  • Malware - Malware has been a threat to businesses for a long time, evolving from the basic viruses that once plagued systems to the advanced threats that we see today. Adding to the threat is the fact that these attack vectors are constantly updated, meaning you have to stay vigilant against these threats.
  • Natural Disasters - These are likely the first threats that pop into your mind when you think of a disaster that needs to be recovered from. Every place on the planet is susceptible to some kind of natural disaster, whether it's a hurricane, earthquake, flood, high winds… you just need to identify your biggest risk, based on your location, and prioritize your preparations accordingly.
  • The Unexpected - There are plenty of potential situations that don’t really fit into any of the other types we went over but can still cause big problems for your business. While these scenarios are hard to predict by definition, you should do your best to be prepared for any situation.

How to Be Sure You’re Properly Prepared

In a word: testing.

There are a variety of preparations and evaluations you should routinely go through in order to be sure that your disaster recovery strategy is sufficient. Why routinely? Simple - while it may be the one that is updated the quickest, malware isn’t the only threat that develops over time. Take user errors, for example: new employees are likely going to be unaware of many threats at first, and the most accurate way to find out what they know is to evaluate them. There are even different means of evaluating your employees, which should be combined into a comprehensive test and delivered on a periodic basis.

These tests should be designed to evaluate both the technical side of your disaster recovery process and your team’s ability to carry it out. As you collect data from these tests, you should update the plan to resolve any issues that may have become apparent, as well as keep your test airtight and devoid of any weak points.

Tests that You Should Run

Like we said, there are assorted evaluation processes that your employees should all go through on a semi-regular basis. These include the following:

  • Walkthrough Test: This is simply a basic review of the plan, reading it over to ensure that everyone involved remains updated to any possible changes that may have been made.
  • Tabletop Test: Similar to a tabletop game, someone from each department comes in and is given a hypothetical disaster scenario. Each team member should explain what they would do in their given scenario. This is useful in revealing possible shortcomings in a business’ existing strategy.
  • Parallel Test: These tests are meant to evaluate how well the restoration process works, using a virtual machine to “restore” your system, which continues to run in your usual infrastructure
  • Full Interruption Testing: This test is one of the most in-depth, but also the most risk-laden, as it could lead to actual downtime. In fact, some industries have regulations barring this kind of test, so be sure to double-check with your IT resource that this option is available to you.

Disaster recovery is a critically important process for any business to see to. If you want help in ensuring yours is prepared properly, turn to the professionals at S I M Technology. Give us a call at (845) 208-0453 today.

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Tip of the Week: Easy to Remember Windows 10 Tips

Shake to Minimize Open Windows

You might have many windows open at once in the middle of the workday, which can keep you from staying focused on the task at hand. Windows 10 offers some slight reprieve to this issue, giving you the ability to use your mouse or finger (if using a touchscreen) to easily minimize open windows. All you have to do is click and “drag,” or in this case, shake, the window a bit.

Sync Specific Folders with OneDrive

OneDrive’s cloud storage gives Windows 10 a lot of flexibility. You can sync your local folders directly to your OneDrive data so that it’s easy to access. With OneDrive open, right-click on the OneDrive icon that’s found in the notification area. Once you choose Settings, you can then access the Account tab. You will then be presented with the opportunity to Choose folders. Select this option to show a list of your OneDrive folders. You can then select the ones you want to access through your Windows 10 File Explorer. Once you’re ready, click on OK.

View the Original Control Panel

Windows 10 provides a much simpler user experience for customizing your options via Settings, but some people prefer the old style of Control Panel. To access the control panel and user settings through it, click on the Cortana icon in the taskbar and type “Control Panel”.

Choose Folders Displayed on Start Menu

You can consider the Start menu to be Windows 10’s productivity hub, giving you access to all you need to be effective throughout the workday. Unfortunately, this also means that it might feel a little cluttered. You can start clearing it up by choosing which folders you want to be visible on your Start menu. In Settings, select Personalization and then click Start. You can then find a link for Choose which folders appear on Start at the bottom of the window. Toggle the folders to your liking.

Select Your Application Notifications

Notification overload is a very real problem, and Microsoft is aware of this. This is why they gave us the option to customize the notifications that we receive in Windows 10. To activate this setting, navigate through Start > Settings > System > Notifications & action. You can then review the notification types that you want to see.

What kind of tips do you want to see covered on our blog? Let us know in the comments.

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Latest Blog Entry

It’s imperative that you keep your IT infrastructure under control, but many organizations push it to the side. The problem is that ignoring IT often makes it so that you aren’t properly evaluating your technology infrastructure and support, meaning that you could be wasting...

Latest News

S I M Technology launches new website!

S I M Technology is proud to announce the launch of our new website at www.simtechny.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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