The New York IT Experts

We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At S I M Technology, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!

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Latest Blogs

Using Technology to Build Your Customer Relationships

How Powering Communication with Technology Directly Benefits Your Business
Choosing the right communications is one of the most important decisions that any business can make, as the decision you make influences many levels of your operation. On the one hand, there’s the internal side of things, where the different members of your organization can keep each other in the loop. On the other, your business needs to also maintain clear communications with your clients, offering them the value they’re seeking from your services.

The technology you use can offer some assistance in accomplishing as much.

From the solutions that allow you to more effectively communicate with your clients directly, to the potential cost savings that this technology can offer (thereby allowing you to pass these savings along to your increasingly loyal clients), there is plenty of upside to augmenting your communication practices via the right technology solutions. Here, we’ll explore some of the options available for your business to utilize.

Customer Relationship Management (CRM) Systems
CRM systems are a fundamental solution for any business interested in leveraging their technology as a means of improving their relationships with their clients and customers. These systems enable companies to better keep track of each of their customers and their interactions with them by centralizing all of this data into a single dashboard. This makes tracking this information far easier than if it were to be scattered about inboxes and voicemails.

Furthermore, these solutions offer integration with many other business applications that further simplify many key processes, like billing and acquiring signatures. They can even provide insight into social media behavior, allowing you to optimize your client acquisition strategy. A CRM solution can increase customer and client satisfaction by a reported 35 percent, making it an invaluable tool.

Automation
Managing your relationships with your business contacts and prospects is a formidable task, simply due to the fact that there are so many moving parts and processes when it is done correctly. It also doesn’t help that many of these relatively simple processes could potentially be overlooked, hindering your progress toward your business objective. Automating these processes can help to fix that.

Let’s consider a simple hypothetical example: let’s say that you offer a few industry-related products. Instead of having a sales representative man the phones, you can leverage automated workflows to expedite the process. Once your customer clicks “submit” on the order form, it’s possible for your sales team to be notified of what was sold, accounting to start invoicing the order, and your CRM system updated with the information… all without you needing to lift a finger. This allows you to focus more energy on your new customer, providing the highest quality service you can.

Voice over Internet Protocol (VoIP) Solutions
This approach to telephony has a few benefits, but today, we wanted to focus specifically on one: its portability.

One of the keys to fostering a positive relationship with your business contacts is to be available to them. How often have you reached out to someone, only to have to wait for a response back? You don’t want to be the cause of this irritation when someone reaches out to you.

One of VoIP’s biggest benefits is the fact that it can be leveraged from anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer when your contact calls, proving your business to be reliable.

S I M Technology can help you implement these solutions so that you can work on your business relationships. To learn more, call (845) 208-0453 today.

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How to Leverage Parallelism to Up Your Productivity

What’s Parallelism?

On the surface, multitasking and parallelism might look extremely similar. Parallelism is the practice of enabling progress to be made on more than one task or project, simultaneously. Despite this perceived similarity, there is one key component to parallelism that sets these two processes apart.

Parallelism doesn’t require your attention to be devoted to both tasks.

Take breathing, for example. For most people, this process is absolutely instinctive, and requires no focus on their part to continue. In fact, it requires more focus to stop breathing than it does to continue. This is why we, as human beings, are able to accomplish anything. Since we can rely on our bodies to continue breathing, we can go about other tasks that do require our attention, like reading a blog post or calculating a budget.

Of course, breathing is one thing… how can we leverage parallelism to increase our business’ productivity?

Examining the Description

Well, based on how parallelism has been described thus far, it would seem that the idea is that one task can be completed automatically, while attention is devoted to the other task.

Our business’ processes can have the same strategy applied through automation.

With the right solutions in place, you can have repetative responsibilities removed from an employee’s workload, allowing them to accomplish more of their focus-driven tasks in the meantime.

Of course, there are other ways to adopt organizational parallelism, too. Delegation has been a very popular option in business for a long time now. By having one of your employees focus on one element of a task, and another focus on a different one, you can effectively accomplish the same amount of work twice as quickly. The same concept works among different departments, as well. As long as one resource’s work doesn’t rely on another’s, you have a great number of ways that you can leverage parallelism - without putting the stresses associated with multitasking on your workforce.

Interested in adopting automated solutions to start becoming more parallel in your processes? Reach out to S I M Technology at (845) 208-0453. We can recommend the solutions that can greatly boost your productivity by allowing you to direct your focus elsewhere. Reach out today!

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Tip of the Week: Preparing For a Successful Upgrade

Step 1: Determining What Needs an Upgrade, and Why

Naturally, the first step to any upgrade process is identifying that an upgrade is necessary. When a component of your business network requires an upgrade, it will generally be for at least one of three reasons:

  • You want your solutions to have an increased capacity or range.
  • You want to improve the security of your business and its resources.
  • You want an increase in your business’ productivity, with less maintenance required.

If a part of your infrastructure could facilitate any (or all) of these objectives if it was upgraded, it’s probably a good idea to do so. That means that you need to start the next step.

Step 2: Planning and Preparing for Your Upgrade

A technology upgrade isn’t something that can be done on a whim. If you want yours to be successful, you need to have done your due diligence ahead of time. You will want to make sure that your network can support this upgrade in its current state, and any other considerations that come up.

As you’re preparing for the upgrade, you also need to consider any potential negative ramifications that it could have on your users. Will this upgrade be a lengthy one, and will that cause a lengthy interruption to your business’ processes? Proactively considering this will allow you to make plans to decrease the impact of these circumstances. For instance, if an upgrade is projected to create a lengthy interruption, it may be wiser to have it implemented after hours, when your resources are less likely to be called for.

Step 3: Protecting Yourself

While your upgrade will ideally run smoothly and not cause any issues, it is better to be prepared for an unideal situation. This is why an upgrade absolutely should be preceded by a comprehensive backup. With a backup taken, any issues that your upgrade may incur can be easily mitigated - so while you won’t have gained anything, your losses will be minimized.

S I M Technology can help you manage your technology, ensuring that your upgrade processes are done correctly. Reach out to us at (845) 208-0453 to learn more!

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Know someone who would benefit from S I M Technology? Let us know!

Latest Blog Entry

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is yo...

Latest News

S I M Technology launches new website!

S I M Technology is proud to announce the launch of our new website at www.simtechny.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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